Details Flip Out's customer service stand, techniques for communicating with customers, and how to respond to customer complaints.
Volume Five contains marketing information for Flip Out arenas. It lays out our brand guidelines, marketing activities and the mandatory Local Marketing Report
This volume cover performance, reporting and finances. It includes minimum performance criteria, information to assist in the monitoring of finance and all the reports required to be submitted to the Franchisor.
Volume Seven details Flip Out's personnel management philosophy. It includes sections on recruitment, employment conditions, key personnel policies and staff training.